Online Shopping FAQs

Shadecloth rolls stacked in warehouse

1) Is your website secure?

Site Shade are as concerned as you are about security and privacy.
That is why we use a 128-bit SSL certificate which ensures that your confidential information and transaction details cannot be intercepted, altered or viewed. It is documented that 128-bit SSL encrypted data takes at least one trillion years to break. It is the industry standard.

2) Is it safe to use my credit card?

Yes, shopping at Site Shade is safe due to our 128-bit SSL encryption, which encrypts your credit card details so that it cannot be read as it travels over the internet. In addition, none of your credit card details are exposed to any of our team members. Credit card processing is handled by our secure merchant bank.

3) How do you protect my data?

We use physical, electronic and managerial processes and procedures to ensure that there is no unauthorized access to your personal data.

4) What is your refund policy?

You can view our refund policy here.